If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.
If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact the True Heritage for further assistance.
If your computer is unable to open the file, it’s possible that you’re missing the programme required to open the file type. Please contact True Heritage to see what programme(s) you may need.
First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there,
If you checked out as a guest, you’ll find a link to download your purchase in the receipt email that was sent to you after purchase.
If you have a True heritage account, after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.
Downloads are available once your payment is confirmed. If you paid with Apple Pay – or a credit card on True Heritage, confirmation might take a few minutes.
We’ll also send you a download notification email separate from any transaction notification emails you receive from True Heritage and/or Stripe payments.
If you’re unsure if you’ve purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an “Instant Download” message on the images for the item.